Discontinuation of Certain Customer Support Channels
From November 25, 2025, new customers can use only official support channels. From November 25, 2026, all other channels will be closed.
1 min readPacketStream
To handle requests faster and more accurately, we are consolidating support into official channels.
Schedule
| Who | When |
|---|---|
| New customers | Official channels only from Tuesday, November 25, 2025 |
| Existing customers | All other channels close on Wednesday, November 25, 2026 |
Official channels
- Dashboard tickets
- Live chat on the website
We recommend dashboard tickets where possible. Requests sent to closed channels may not be received or answered. Urgent incidents and technical support should also go through official channels.
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