Hello from PacketStream.
Thank you for using PacketStream services.
To provide more stable and well-organized customer support, we will be phasing out some of the support channels currently in operation. The schedule for these support channel changes is as follows.
1. Discontinuation of Certain Support Channels for New Customers
Effective Tuesday, November 25, 2025
Customers who sign up or order services on or after November 25, 2025 will be supported only through the following official channels:
- Ticket support: PacketStream dashboard
- Live chat: PacketStream main website
- Email support
Messenger apps, social media, and other individual support channels outside of those listed above will no longer be offered to new customers.
2. Full Discontinuation of Certain Support Channels for Existing Customers
Effective Wednesday, November 25, 2026
Existing customers currently using channels other than our official support channels should migrate to one of the following official channels before November 25, 2026:
- Ticket support in the PacketStream dashboard
- Live chat on the PacketStream main website
- Email support
On or after November 25, 2026, all existing support channels other than the official channels listed above will be fully discontinued, and inquiries submitted through those channels may not be reviewed or answered.
3. Important Notes
- On or after November 25, 2025, new customers will be provided only with the designated official support channels.
- Existing customers should migrate from their current support channel to an official channel by November 25, 2026.
- For well-organized inquiry history and faster support, we recommend using ticket support in the dashboard whenever possible.
- Please also submit inquiries through the official channels in the event of a service outage or when urgent technical support is required.
- Inquiries sent to discontinued channels may not be properly received, or responses may be delayed.
We appreciate your understanding regarding any inconvenience caused by this reorganization of our customer support structure. We will continue working to provide faster and more reliable customer support.
Thank you.
PacketStream